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Store Policy

Payment

A 50% non-refundable deposit is due at the time of booking to reserve your date and time on the calendar. Final payment will be due the day before your event and an email will be sent to your provided email with payment details. If you wish for us to send your final payment invoice to a different email, please let us know at the time of booking. 

Refunds

Creative Mind Co. is an event company specializing in balloon decor installations. Anyone retaining services from Creative Mind Co. will be required to pay a 50% non-refundable deposit fee based on the size, detail, and value of the installation. This payment is expected to be paid in full prior to any services being rendered to the Client.

 

No refunds are given for any payments towards the non-refundable deposit fee, even if the fee is not paid in full.

 

We understand situations arise that will either require the Client to cancel or reschedule their event, and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design, décor and supplies needed to accomplish our goal, which is, a perfect installation for your event.

 

The 50% non-refundable deposit fee, retains Creative Mind Co. for your installation and the remaining balance is used to order any materials, supplies, as well as cover any labor, traveling expenses, etc. As long as a written notification is received by Creative Mind Co. and the cancellations/rescheduling guidelines are followed, we are able to reschedule the installation.

 

Failure to inform Creative Mond Co. by the required time for the cancellation/rescheduling of an installation, may result in any/all of the following:

  • The forfeiture of any payments already made

  • The release of event date and time

  • Termination of the contract

  • Cancellation fees

Rescheduling

The Client has the freedom to reschedule the installation with a written 7 (seven) day notice. The Client may reschedule for any date within the next 365 calendar days, at the convenience of Creative Mind Co., without being charged a cancellation fee. The reschedule date is subject to availability. If we are unavailable, the below cancellation policies and fees will apply. We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Cancellation

The Client has the freedom to cancel at any time without receiving a cancellation fee, so long as Creative Mind Co. receives a written notice within 7 days of the scheduled installation. If a written notice is provided to Creative Mind Co. less than 7 days prior to the scheduled installation, the Client will forfeit the 50% non - refundable deposit. Please be aware, all payments made towards any of the following, including but not limited to; retainer fee, materials, supplies, labor, etc. will be forfeited and considered non-refundable. PLEASE CAREFULLY CONSIDER THE CANCELLATION TERMS BEFORE COMMITTING. 

Client Installs

  • If applicable, the Client may transport and install their order themselves.

  • This must be communicated in writing prior and will not be changed after signing the Terms & Conditions.

  • The Client agreeing to transport and install the order themselves, will have the delivery and installation fee waived.

  • The Client agreeing to transport and install the order themselves, also relinquishes Balloon Boss of any/all responsibility for the order once completed and paid for, including the outcome of the installation.

Creative Mind Co. Delivery & Install

  • There will be a delivery and installation fee, figured into the pricing for the event during the booking stage.

  • Failure to have the entire balance paid for, regardless the dollar amount, will result in a cancelled installation and forfeited payments, which cannot be refunded or transferred.

  • We will arrive at the venue at the designated time for installation.

  • Our team will need to unload the equipment and decorations to the designated area, set up a designated working space, free from interruption or traffic from other vendors.

  • The time designated for the installation will be utilized, however, any time left over after installation is complete, is not subject to discounts or refunds.

  • Unless otherwise agreed upon, any and all equipment and decorative items are property of Creative Mind Co. and will be returned to Balloon Boss either the same day, after the event or the following day.

Ordering Clause

Please Note: Once your order is placed, please reach out to us regarding changes (colors, additional columns/arches, additional balloons, etc.) Materials are ordered 24-48 hours after your deposit is made. Therefore, in order to avoid any future inconvenience, please advise of any changes as soon as possible.

 

Unfortunately, Creative Mind Co. does not allow clients to provide their own balloons.

Outdoor Decor Clause 

We use only the highest quality products and make every possible effort to make sure that your decorations will meet, and hopefully, exceed your expectations.  However, due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when installed outdoors.  If inclement weather conditions make it difficult or impossible to produce as specified, Creative Mind Co. will do its best to be flexible with providing alternative designs better suited for outdoor installation.  It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Pay in 4

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